Hughes Federal Credit Union Receives Prestigious National MemberXP 2021 Best of the Best Award.


Hughes Federal Credit Union Receives Prestigious National MemberXP 2021 Best of the Best Award. 

TUCSON, Ariz. (March 10, 2021) — Hughes Federal Credit Union (HFCU) is one of the top recipients of the national MemberXP 2021 Best of the Best award for exceptional performance and service, even during the challenges of the pandemic and economic crisis, as rated by 5,858 members surveyed in 2020.

Member XP is an online platform that allows credit union members to provide immediate service feedback. In use throughout the United States and Canada, the service uses mystery shoppers and member surveys to monitor the experiences of opening a new account, applying for a loan, and conducting a mobile, online or in-branch transaction. 

“We are very honored to receive the ‘Best of the Best’ designation, especially because it is directly tied to the satisfaction of our members,” said Hughes President and General Manager Robert J. Swick. “We truly appreciate the continuous feedback we receive to assure we are meeting and exceeding expectations and advancing new ways to better connect and serve members.”

MemberXP’s Best of the Best recipients are also determined through member and independent evaluations which rate a credit union’s member advocacy, appreciation and education. Hughes is one of 17 credit unions nationwide selected for its outstanding member shoppers experience.

 About MemberXP

MemberXP, a member experience solution from CU Solutions Group, provides actionable member research to credit unions across North America and in Canada via MemberView, its omnichannel “voice of member” platform, and MemberShoppers, its mystery shopping platform. Learn more at

About Hughes Federal Credit Union

Established in 1952, Hughes Federal Credit Union is a local, full-service financial institution with more than 150,000 members and $1.7 billion dollars in assets. Hughes is rated as one of the best Arizona credit unions by Forbes for three years running. Hughes is rated A+ and has been accredited by the Better Business Bureau since 1974. For more information please visit