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management positions
management positions
Position Type Other Description: Call Center
Duties: • Directly lead a team of 20-25 associates to achieve individual and team performance goals · Analyze daily performance indicators (i.e. availability) and communicate with employees, encouraging awareness and performance · Manage various performance and productivity objectives through the use of call management system, scheduling software, payroll, adherence and other systems · Provide leadership, guidance and feedback on individual performance using side-by-side coaching, call monitoring and customer · Create and foster a trusting and engaging work environment with a focus on employee retention · Ensure a culture of accountability, integrity and respect · Participate in various group projects and continuous quality improvement activities · Participate in recruitment activities as needed
Experience Required: Education and Experience: · Direct line management experience in a call center or production environment preferred · Bachelor’s Degree or equivalent experience · Familiarity and understanding of financial industry preferred Management Skills: · Proven ability to make sound business decisions · Strong performance management abilities · Solid leadership skills and ability to direct and motivate staff with integrity and ethics · Interpersonal skills and ability to work well in a team environment collaborating across diverse groups · Experience in creating and implementing processes that result in improved business performance · Ability to present a compelling case for ideas and initiatives through listening and articulating a convincing point of view · Superior execution skills with a focus on clear, realistic action steps and timelines Technical Skills: · Strong analytical and problem-solving skills · Effective planning and organizational skills · Solid PC skills (Microsoft Office) · Project management experience preferred Other: · Strong verbal and written communication skills · Continuous pattern of professional development and learning · Ability to work effectively in the face of ambiguity, shifting priorities and multiple deadlines · Experience in interviewing preferred
per Per Hour
Hours
How to Apply: All applications have to be filled out on line, or you can email your resume to: kalina.gonzalez@citi.com OR Call: 520-662-2817
Duties: • Directly lead a team of 20-25 associates to achieve individual and team performance goals · Analyze daily performance indicators (i.e. availability) and communicate with employees, encouraging awareness and performance · Manage various performance and productivity objectives through the use of call management system, scheduling software, payroll, adherence and other systems · Provide leadership, guidance and feedback on individual performance using side-by-side coaching, call monitoring and customer · Create and foster a trusting and engaging work environment with a focus on employee retention · Ensure a culture of accountability, integrity and respect · Participate in various group projects and continuous quality improvement activities · Participate in recruitment activities as needed
Experience Required: Education and Experience: · Direct line management experience in a call center or production environment preferred · Bachelor’s Degree or equivalent experience · Familiarity and understanding of financial industry preferred Management Skills: · Proven ability to make sound business decisions · Strong performance management abilities · Solid leadership skills and ability to direct and motivate staff with integrity and ethics · Interpersonal skills and ability to work well in a team environment collaborating across diverse groups · Experience in creating and implementing processes that result in improved business performance · Ability to present a compelling case for ideas and initiatives through listening and articulating a convincing point of view · Superior execution skills with a focus on clear, realistic action steps and timelines Technical Skills: · Strong analytical and problem-solving skills · Effective planning and organizational skills · Solid PC skills (Microsoft Office) · Project management experience preferred Other: · Strong verbal and written communication skills · Continuous pattern of professional development and learning · Ability to work effectively in the face of ambiguity, shifting priorities and multiple deadlines · Experience in interviewing preferred
per Per Hour
Hours
How to Apply: All applications have to be filled out on line, or you can email your resume to: kalina.gonzalez@citi.com OR Call: 520-662-2817
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